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Customer Service


    • 1. Adding personal data in the files of Vinovintagesantander.

      In accordance with the established in the Spanish Organic law 15/1999 of 13 December on the Protection of Personal Data (of now ahead, "LOPD"), it is reported that all personal information that the User facilitates through the Web Site www.Vinovintagesantander.com (of now ahead, "the Web Site") will be incorporated and treated in the titularity files of Vinovintagesantander. (of now ahead, "Vinovintagesantander") for the following purposes: making possible the contribution of the services requested by the User, as to keep him/her informed, even for electronic means, about the products and services of Vinovintagesantander that, in the same way, will be able to remit to the User information related to the products and services of third entities exclusively belonging to the following sectors of activity: food and drinks, editorial, family and home, beneficial entities, telecommunications, financial and insurances, leisure and journeys, formation, personal hygiene and for the home, cosmetic, auto motion, energy and textile.

      Facilitating all the personal information requested through the Web Site is necessary to achieve an optimum contribution of the services put at the disposal of the User. If all personal information is not facilitated, Vinovintagesantander does not guarantee that the information and facilitated services can be achieved, they will be achieved correctly or they fit to the needs of the User.

    • 2.Shipping and Delivery

      Peninsular Spain: between 24 and 72 hours from the time of shipment, provided that the request is made between Monday and Wednesday or 48 hours before a holiday. If the order is placed between Thursday and Sunday or less than 48 hours before the holiday, the delivery will be made within 24 - 72 hours after Sunday work or holiday. To ensure the best possible conservation of our products Vinovintagesantander decide whether or not to ship on Thursday or Friday depending on product characteristics and time of year to prevent them from being stored in uncontrolled conditions by Vinovintagesantander during non-working days that could affect its quality.
    • Packaging and transport Wine is a product that must be transported in very special conditions to avoid its quality being affected. The packaging must be sufficiently reinforced to protect the bottles from possible knocks and external bumps during transportation, as well as from close contact with each other, and the length of time in transit should not exceed a week. A reliable retailer would not consider a sale concluded until the customer had received the wine in a good state. This means that you would receive precise information about the situation of the order and a prompt response to any request.
    In Spain, we cover the whole of the mainland, the Balearic Islands, the Canaries, Ceuta and Melilla; we also cover all the countries within the EU (except the Azores and Madeira), Andorra and Switzerland

In Spain, orders to mainland destinations take between 2 to 3 working days to arrive, between 3 to 4 days for shipments to the Balearic Islands, and up to 12 days if sent to the Canaries (this varies depending on the island destination and package size). For all other European countries, the delivery time is between 3 to 4 days. If you need your order urgently or require delivery on a certain date, please contact our Customer Service Department.


    • 3. Exclusion from Responsibility

      Vinovintagesantander does not assume any responsibility about the update of this Web Site to keep the information updated, and does not guarantee that the published information is not precise or complete. Therefore, the User has to confirm that the published information is precise and complete before not taking any decision related with any service or contents described in this Web Site. The access of the User to the Web Site does not imply for Vinovintagesantander the duty to control the absence of virus, worms or any other harmful computer element. The availability of tools suitable for the detection and disinfection of harmful computer programs corresponds to the User, in any case. Vinovintagesantander will not be held responsible for the damages produced in the software and computer equipment of the Users or of third during the utilization of the services being offered to the Web Site responsible. Vinovintagesantander will not be held responsible of errors or disconnections to the telecommunication networks that produce the suspension, cancellation or interruption of the service of the Web Site during the contribution for the one same or with character previous responsible of the damages or harm of any type produced in the User that they bring.


    • 4. Intellectual and industrial rights

      All contents of the Web Site, understanding for these the texts, pictures, graphs, images, icons, technology, software, links and other audiovisual or sound contents, as well as its graphic design and font codes, they are a copyright of Vinovintagesantander , without any of the rights of exploitation being passed or transferred to the User on the subject of copyright about the same ones. The brands, trade names or distinctive signs are owned by Vinovintagesantander, without any of the rights of exploitation being passed or transferred to the User on the subject of copyright about the same ones. Through the acceptance of these General Conditions, the User gives in to Vinovintagesantander, freely and in sole right, all the rights of exploitation about the articles, comments and opinions that the User publishes or the publication of which it authorizes to the Web Site. The mentioned cession will get along carried out for the world-wide territorial area, without limitation one, and for the maximum period of duration foreseen in the Spanish Royal Legislative Decree 1/1996, of 12 April. Vinovintagesantander will be able to exploit the copyrights, transformation, distribution and public communication of the book, in the most wide recognized sense by the mentioned Law. The User, who affirms to have all the rights of copyright about the articles, comments and opinions before quoted, is forced to assuming every claim or responsibility, including compensations for damages and harm, that any third can exercise against Vinovintagesantander to consider infringed its rights for any of the derivative actions of the duties that the User acquires directly or indirectly with these General Conditions. Likewise, the User will sustain undamaged Vinovintagesantander in the face of any harm that he/she or a third party can suffer as a consequence of the formalization of the cession of rights regulated in this clause.


    • 5. Prices and payment methods

      VAT is not included in all prices displayed on the web site unless otherwise stated. The user may pay by bank transfer or PayPal . In order to proceed with the payment by bank transfer, the user will have to make a transfer according with the details that will get in the purchase order confirmation email. The bank account number, the total amount and the reference will be shown on that email. The order will start to be processed once we receive the total amount of it and the delivery term will start running once the full amount is receipt into account. Any order pay by bank transfer will have 48h validity. Any payment practised after that period may be subject to change according product price or availability. Vinovintagesantander reserves the right to request to the user by fax or email a copy of the card and ID or passport used during the purchase in order to confirm the accuracy of the information provided.
      Confidentiality The personal details which customers provide a retailer should be treated as confidential. It is therefore important that every online store offers its users a security and privacy guarantee which explains how those details will be handled and which sets out the rights which every citizen has by law.


6. Cookies Policy

What a cookie is Cookies are small pieces of information which web page servers send to users’ browsers so that they can recognise you, store any decisions you make and provide you with a personalised navigation service. How we use them Vinovintagesantander makes use of cookies, its own and those of third parties, on its web pages, for the following purposes: To provide a user with a personalised navigation service, adapting to their preferences the information displayed both in certain sections of our portal, and also on pages of other sites agreeing to advertise To store decisions made and any user responses submitted, such as confirmation of the age of majority, the choice of language for navigation, the displaying of prices in Euros or Pounds Sterling on the UK website, participation in competitions or surveys…; by this means, we ensure that you avoid having to respond again to the same questions on future visits To identify the user so that the session can remain open, which is essential for various reasons, including retaining the products placed in your shopping cart and completing the purchasing process To gather information about the accessing of our website's various pages for statistical purposes To find out whether your browser accepts or blocks Vinovintagesantander cookies, or to remove them if you so wish, you can check the configuration of your browser settings (in the Preferences section). However, you should be aware that if you block Vinovintagesantander cookies the products you add to your shopping cart will not be registered nor will you be able to access any of the services that require a login, such as finalising an order or altering any of your account details. Although Vinovintagesantander utilises third-party cookies to make user navigation of our portal more personal, under no circumstances would personal information be made available to the providers of those services. You will find more information about cookies in the following Wikipedia article: Cookie

7. Guarantee

Due to the age of the bottles, although their conservation is optimal, we can not guarantee the condition of the bottles.In the treatment of products regulated in sections D) and E) of art. 103 of RD 01/2007, the right to withdrawal for the purchaser does not apply