+34 600443717

Preguntas Frecuentes

 

    In Spain, orders to mainland destinations take between 2 to 3 working days to arrive, between 3 to 4 days for shipments to the Balearic Islands, and up to 12 days if sent to the Canaries (this varies depending on the island destination and package size). For all other European countries, the delivery time is between 4 to 5days. If you need your order urgently or require delivery on a certain date, please contact our Customer Service Department.

 

  • How can I alter my personal details? (email, delivery addresses, credit cards, etc.)To alter your email address, your password, the usual delivery addresses, the language in which you receive our communications, your credit cards or billing details, you just need to view the appropriate entry within the My account section which you will find at the top of all our web pages. If you require to alter certain information about an order already placed, please be aware that this is only possible if your order has not yet reached the processing stage. To know the status of your order, please check My orders, or ask for the change to be made, if it is still possible, by directly contacting our staff at Customer Service.

 

      • Do I have to buy a minimum number of bottles?  
        • No. At Vinovintagesantander we do not set a minimum purchase quantity, you can buy as many bottles as you like, although it is important to remember that transportation costs per bottle are reduced if you buy in multiples of 6 (6, 12, 18...).

     

     

    To check on the progress and status of your order, you just need to log into My account, with your user email address and password as usual, and view the My orders section. You will always find the My account section at the top of our web pages. The main stages for orders are: Awaiting payment: if you have chosen the transfer payment method and we have not yet had confirmation that the money has been received Awaiting processing: your order will be processed shortly; normally orders are processed during the 24-48 hours after being received, on working days only, or on receipt of payment when the transfer payment method is used Being processed: your order is being packed in the warehouse and will leave our premises that same day Awaiting dispatch: your order is packaged and ready for collection by the carrier that same day Dispatched: your order has already left our warehouse and is in transit to its destination; a few hours after its dispatch, the customer will receive by email the necessary information for tracking it straight from the carrier's website; for checking on the status of a shipment, it is best to contact the carrier in the first instance (you will find the contact details of the carrier entrusted with delivery in the tracking information) Delivered: the bottles have now been delivered to their recipient If your order cannot be processed during the two working days after being received, due to a temporary lack of stock, a delay in the arrival of new stocks or for any other reason, we will notify you by email, specifying the products concerned and/or informing you of the situation. Similarly, if due to circumstances you need your order to arrive on a certain date, we kindly recommend that you let us know as soon as possible to ensure that, making every effort to do so, the deadline can be met or else so that we arrange a possible alternative with you.

    Yes. Please contact Customer Care at +34 600443717 . We have agents ready to assist you in placing an order on your behalf.

    Our Customer Care department can assist you with orders of any size.

    If a product you are looking for is not available, please contact Customer Care.

    To protect the integrity of your purchase, Vinovintagesantander will hold wine shipments in extreme heat conditions. Customers will be notified via email if the order has been delayed because of the weather.

    An undeliverable package happens when no one is available to sign for the package, or when an address is incorrect. Undeliverable packages will be returned to our fulfillment center after attempts by carrier are complete. If you have concerns that your shipment is now marked as "undelivered," please contact Customer Care.